University of Warwick Report + Support Service Standards
Version 2: Published October 2026
Introduction
This document outlines the service standards for the Report + Support Service at the University of Warwick. Its purpose is to ensure that all students, staff, and visitors receive a consistent, high-quality, and timely service. These standards apply to all aspects of the Report + Support Service and guide how support is delivered across the University.
Accessibility
The Report + Support Service is available:
- Monday to Thursday: 9.00am to 5.00pm
- Friday: 9.00am to 4.00pm
The service operates throughout the year, excluding Bank Holidays and University closure periods.
You can access us via our online platform Report + Support - Report + Support - University of Warwick or our email address at reportandsupport@warwick.ac.uk.
Responsiveness
We are committed to providing a timely response and will:
- Respond to disclosures submitted with contact details within two University working days.
- Acknowledge and review all disclosures received through the service.
Please note that we are unable to respond directly to anonymous disclosures because we do not have contact details for the reporting individual. If you would like support from the team, we encourage you to submit a disclosure with your contact information.
Initial Meeting
If you request an in-person meeting, appointments are held in the Humanities Building, University of Warwick, Coventry, CV4 7AL. A QR code is available to help you locate us.
All meetings take place in a private setting, and you are welcome to bring someone with you for support if you wish.
Here are some of our meeting rooms.
An example of one of our meetings rooms.
An example of one of our meetings rooms.
Use this QR code to find Report + Support for your meeting.
If you request a Microsoft Teams meeting, we will confirm the date and time and send you a Teams invitation. Meetings are usually conducted via video call; however, we understand that some individuals prefer to keep their camera switched off. If this is your preference, we will normally do the same.
All communications, whether in person, by phone, online, or by email, will be conducted in a manner that respects your privacy and confidentiality. Conversations will not be recorded or shared without your knowledge and consent unless there are overriding safeguarding or legal obligations.
Our Approach
The Report + Support team is a trauma-informed service comprising highly skilled professionals with extensive experience supporting students and staff affected by bullying, harassment, discrimination, hate crime, relationships abuse or sexual misconduct.
We support both responding and reporting parties.
We are committed to ensuring that every interaction is trauma-informed, respectful, empathic, non-judgemental and professorial.
All team members receive ongoing training and professional development to ensure that support reflects current best practice.
During the Meeting
At the beginning of the meeting, we will introduce ourselves and explain our approach to confidentiality, privacy, and information sharing.
Please be advised that disclosing into us, will not trigger any formal action.
We will discuss the information you have provided and, if you feel comfortable, explore your experience in more detail. If you have already provided substantial information in your disclosure, we may not need to ask many additional questions.
You will always be in control of the conversation. We will work at your pace, and you only need to share what you feel comfortable discussing. This is not an investigation meeting, so you don’t need to provide any evidence at this stage, this is purely to provide you with all the information and guidance.
During the meeting, we will:
- Listen to your concerns.
- Explore what support you may need.
- Discuss the options available to you.
- Explain relevant reporting processes.
- Signpost or refer you to other services where appropriate, both within and outside the University.
You do not need to make any decisions during the meeting unless you wish to do so. You are welcome to take time to reflect and return to us at a later date.
There may occasionally be circumstances where we are required to share information because of our legal or safeguarding responsibilities, particularly where there is a risk of harm to yourself or others. Wherever possible, we will explain this to you beforehand and keep you informed throughout the process.
All personal information and enquiries will be handled confidentially and stored securely in accordance with UK GDPR requirements, Data Protection legislation and University policies and procedures.
We support both reporting and responding parties.
What Happens Next?
Report + Support is a reporter-led service, which means that you decide what happens next wherever possible.
If you choose to progress your concern, we will support you throughout the process and ensure that you understand the available options and any next steps.
Where support from other University services has been discussed, we will make referrals with your agreement and help you access the relevant support.
Behavioural Expectations
Our Dignity Principles at the University of Warwick set out our expectations for how members of the Warwick community should treat one another. These principles include:
- We treat everyone with respect
- We do not tolerate discrimination, harassment or bullying
- We do not tolerate sexual misconduct or relationship abuse or violence.
- We keep our campus and community safe.
- "We" means all of us, students and staff alike.
In line with these principles, we expect all users of the Report + Support Service to engage with staff respectfully and appropriately.
The Report + Support Service reserves the right to withdraw support where an individual displays abusive, threatening, or inappropriate behaviour towards staff. This may include, but is not limited to offensive language, threats, intimidation, physical violence, and any behaviour that causes distress or harm to staff members.
Any such incidents may be referred to the Report + Support Manager and/or the Director of Conduct and Resolution. Appropriate action will be taken to safeguard staff wellbeing, and individuals may face consequences, including temporary or permanent restrictions on access to the service.
This expectation will be clearly communicated to all users of the Report + Support Service.
Responsibilities
- Report + Support staff are responsible for adhering to this policy and maintaining the highest standards of service.
- Report + Support will regularly review and update its policies and procedures to enhance service delivery.
- Report + Support management is responsible for ensuring staff are trained and equipped to meet these standards.
These standards will be reviewed annually and revised as necessary to reflect changes in university operations or feedback from service users.
Further Information
If there is anything you would like us to know before your meeting, including any communication needs, accessibility requirements, or preferences, please let us know by email or discuss these with us when we meet.
If you have any questions about these service standards or the Report + Support Service, please contact: reportandsupport@warwick.ac.uk