Think 

• Are they in immediate danger? If they are in immediate danger or seriously injured, you can call 999 off campus, or Community Safety Team 024 7652 2222 on campus. 

Seek Advice

• Complete a 'Speak to an Advisor' form to speak to a Liaison Officer confidentially about the situation. You do not need to be directly impacted by Relationship Abuse to speak to a Liaison Officer, the support is also available to others impacted by this behaviour. 

Learn

• If you think someone you know is experiencing abuse, taking the time to learn about abuse and how to support someone are two important steps in helping someone reach safety and freedom.   
• Take the time to learn about Relationship Abuse and what it is here.
• When supporting someone experiencing abuse, never put yourself in danger. 

Listen 

• Listening is the most valuable thing you can do at first. 
• Find a private place to talk, and tell them you are glad they are telling you. 
• Be patient and let them tell you as little or as much as they want at their own pace, without interrupting. Talking about how they feel can be as helpful or more helpful than talking about the details. Take their lead on this. 
• Show them that you are actively listening through your body language (e.g. nodding, facing in their direction, sitting down at eye level) and words (e.g. “I hear what you’re saying”). 
• Respect their personal space, and do not touch them. Even if you think they want a comforting touch, resist your urge to do so. 
• Always follow their lead. You can offer them something to keep them warm, like a blanket or your jacket (shock can involve feeling cold, shivering and shaking). 
• Do not take detailed notes of what the person is telling you, or else these may be used in an investigation if the person ever chooses to report the incident. Listening and believing is key at this moment in time. 
• Remember your role in this situation. It does not matter if you are someone's best friend, a stranger, a personal tutor, a line manager or colleague; you are neither the police nor an investigating officer. You do not need to interrogate or question someone for details. 
• Try to keep in mind that relationship abuse is about one person trying to control another – the perpetrator will likely have taken away a lot of the control from them, so try not to do the same. Instead of taking the situation out of their hands or making decisions for them, let them know that there is support available for them if and when they choose to reach out. They may decide that it is not the right time to get support or leave. This is okay, it’s important not to force this or judge them for making this decision.

Believe

• Ensure you are non-judgemental, reassuring and supportive if you ever respond throughout listening. Use phrases such as: 
• “I believe you. / It took a lot of courage to tell me about this.” 
• “It’s not your fault. / You didn’t do anything to deserve this.” 
• “You are not alone. / I care about you and am here to listen or help in any way I can.” 
• “I’m sorry this happened. / This shouldn’t have happened to you.” 

Signpost

• If the person you are supporting is a University of Warwick student or a member of staff, then you should signpost them to Report and Support. 
• Report and Support is the University's single online disclosure platform for direct, confidential help, and no report triggers a formal complaint. 

• If they do not want to discuss their options at this time, that is okay. Let them go at their own pace. 
• Signpost them to Report and Support- if they ever choose to look through either their reporting or support options in their own time, they can all be found here. 
• Never pressure someone into reporting. Regardless of whether you believe it is the right thing to do. This is about them and their choices, not yours.
  
  

Ongoing Support

• Regardless of what they choose to do, offer your ongoing support. 
• Check in periodically: The experience may have happened a long time ago, but that does not mean that the pain goes away. Check in with them, letting them know that you care about their well-being and that you believe them.  
• Know your resources. You’re a strong supporter, but that doesn’t mean you’re equipped to manage someone else’s health. Become familiar with the Report and Support pages, as you can recommend to those affected. 

Remember 

• They may not want to report the experience to the police or University. There are a lot of reasons why someone may choose not to report. That is okay.
• They might be concerned that people won’t believe them, or may not identify what occurred as a sexual misconduct. 
• They may have fear or confusion about the reporting or support options, making them too intimidating to process at this time. Signposting for later reference, is still support.
• They might be concerned about who else will be informed- that is where the FAQs section is helpful. 

 Self-Care:

• Receiving disclosures and supporting others can be incredibly difficult. 
• All the support available to those directly affected by relationship abuse is also available to supporters. Particularly through the University’s Wellbeing Support Services. 
• Do not feel like you are not worthy of support, because the experience did not directly happen to you. You will not be able to support others, without first supporting yourself.